As a small team, email is the best way to contact us. Our phone lines can get very busy, and we may not always be able to take your call. Emails sent to info@triggsgarage.com.au ensure your enquiry comes through, and we will respond as soon as possible.
Yes, appointments are required. We cannot accept same-day walk-ins. Tow-ins and emergency repairs can be accommodated, but there may be a wait for assessment depending on our schedule.
Vehicles should be dropped off around 8:00 am on the day of your booking to help us schedule and assess all jobs efficiently. Collections are available Monday to Friday before 5:00 pm, unless otherwise arranged in advance.
We prefer that customers do not wait while work is being carried out. Vehicles should ideally be left with us for the day, allowing our team to work efficiently and manage scheduling. If you require your vehicle by a specific time, please let us know, and we will do our best to accommodate. We will contact you as soon as your vehicle is ready for collection.
Yes. No work will be carried out without a written estimate. If you have not received your estimate, please contact us. Any additional work will be priced and discussed with you before proceeding.
Absolutely. If additional issues are identified during inspection or repair, we will seek your approval before proceeding with further work.
This depends on the type of work required and parts availability. We provide an estimated timeframe and keep you updated throughout the process.
No, we do not offer loan vehicles. Customers are responsible for arranging their own transport while their vehicle is with us.
We use a combination of genuine and high-quality aftermarket parts, depending on availability, suitability, and customer preference.
We accept cash, EFTPOS, AMEX, and bank transfers. Please note that bank transfers must be cleared before the vehicle is released.
Yes. We stand by our workmanship and the parts used. Warranty terms vary depending on the type of repair—please ask for details.
If you choose not to proceed, a diagnosis fee will be payable.
Yes. Vehicles not collected within an agreed timeframe will incur storage fees. We always communicate this in advance. Tow-ins and vehicles awaiting diagnosis are not charged storage fees.
Yes, we can assist with insurance-related repairs and provide the necessary documentation to support your claim.
We are a European specialist, with tooling, fluids, and software tailored for this market. We can work on other makes and models for existing clients upon request.
If your vehicle is not drivable, we recommend arranging a tow to our workshop. We can advise on tow truck providers if needed.
